Nsikan Okon
@nsikanokon
Entry-level customer support candidate practicing Zendesk help desk workflows at Nexora Solutions and assisting mobile phone buyers.
NigeriaWhat I'm looking for
Through independent phone sales, I responded to prospective customers’ questions about mobile phones, shared product information, and helped buyers consider options for their needs and budgets. I also followed up on enquiries.
In my personal practice environment at Nexora Solutions, I explored Zendesk workspace setup and studied ticket handling, triggers, macros, and basic workflow concepts. I’m also learning Zoho CRM and building familiarity with customer information management and support workflows.
Experience
Work history, roles, and key accomplishments
Zendesk Help Desk Workflow Practice
Nexora Solutions
Explored Zendesk account setup and the structure of a customer support workspace. Studied ticket handling, triggers, macros and basic workflow concepts.
Independent Phone Sales & Customer Service
Self Employed
Responded to prospective customers' questions about mobile phones and available options. Shared product information and helped customers consider options based on their needs and budgets.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor's degree, Economics
2023 -
Pursuing a Bachelor's degree in Economics, currently in 400 Level with expected completion in 2027.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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