Nsikanabasi Essien

As a Customer Service Representative, I addressed inquiries through phone, email, and live chat, achieving a 10% first-call resolution rate. I managed over 30 customer interactions daily, maintained accurate records, and provided training to new team members to enhance service quality.

As a Customer Service Representative, I addressed customer inquiries via phone, email, and chat, achieving a 75% customer satisfaction rate. I resolved 85% of issues on the first contact, reducing repeat calls by 15%, and handled over 30 customer interactions daily with an average response time of under 7 minutes.

In my role as Customer Support, I provided assistance to students, parents, and guardians, resolving 95% of inquiries on time. I escalated 10% of complex cases to senior management while ensuring compliance with school policies through meticulous attendance tracking.

In my role as a Customer Support Specialist, I guided students and parents through the admission process, managed payment records, and collaborated with internal teams to improve student support services. I utilized CRM systems and Microsoft 365 tools to enhance operational efficiency.

Studied Nursing Science, focusing on patient care, medical ethics, and healthcare practices.

Completed high school education with a focus on foundational subjects and skills necessary for further education.

Certification in Customer Care and Complaint Management, equipping individuals with essential skills for effective customer service and complaint resolution.