NENsikakabasinam Etukudoh
@nsikakabasinametukud
Results-driven Administrative Virtual Assistant with 2+ years experience.
NigeriaWhat I'm looking for
I am a results-driven Administrative Virtual Assistant with over two years of experience in enhancing productivity and efficiency in remote roles. My expertise lies in managing high-volume email correspondence, where I have achieved a remarkable 95% customer satisfaction rate through prompt and effective communication. I excel in performing detailed online research and delivering concise reports, ensuring that my clients receive the information they need in a timely manner.
Throughout my career, I have developed a strong background in customer support, focusing on problem-solving and maintaining excellent phone etiquette. My recent roles include a Virtual Assistant Intern at Daniekeys Tech Hub, where I improved client satisfaction rates and streamlined processes, and a Customer Support Representative at Gee-Tech Holdings, where I significantly reduced response times and resolved issues efficiently. I am passionate about providing high-level administrative support and am committed to helping teams achieve their goals.
Experience
Work history, roles, and key accomplishments
Virtual Assistant Intern
Daniekeys Tech Hub
Nov 2023 - Present (1 year 7 months)
Enhanced efficiency by responding to emails swiftly to maintain a client satisfaction rate of 93%. Conducted online research with brief and accurate reports, saving 10 hours weekly. Provided high-level assistance with organization, event management, travel planning, and expense tracking.
Virtual Assistant
Cuboid Leadership Foundation
Oct 2023 - Nov 2023 (1 month)
Boosted productivity by streamlining inbox management, responding to emails within 24 hours to maintain a 95% customer satisfaction rate. Completed data entry tasks with 99% accuracy and performed online research, saving the team over 5 hours weekly.
Customer Support Representative
Gee-Tech Holdings
Oct 2023 - Nov 2023 (1 month)
Handled customer inquiries promptly, reducing response time by 30% and resolving 80% of issues on the first interaction. Ensured a positive customer experience through clear communication and excellent phone etiquette.
Creative Assistant
Nataliee Accessories
Jan 2022 - Apr 2023 (1 year 3 months)
Handled research on trending bag styles, enhancing productivity by 35%. Streamlined the design process and ensured timely delivery of high-quality designs that met specifications.
Education
Degrees, certifications, and relevant coursework
University Of Calabar
Bachelor of Science, Medical Laboratory Science
Bachelor of Science in Medical Laboratory Science.
ALX Africa
Certification, Virtual Assistance
Completed training in Virtual Assistance, focusing on essential skills for remote administrative support.
Unilever
Certification, Entrepreneurship
Completed a course on Basics of Business Model Canvas Concept as part of entrepreneurship skills development.
DanieKeys Tech Hub
Certification, Virtual Assistance
Completed training in Virtual Assistance, enhancing skills for effective remote work.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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