NRD User
@nrduser
I resolve customer issues across retail and UK energy support campaigns.
PakistanWhat I'm looking for
I've supported Walmart customers at ibex Pakistan, resolving delayed, lost, damaged, missing, and wrong-item concerns in line with company policy.
Earlier, I handled objections from energy suppliers during UK energy sales transfers at EnergyshireLtdUK, explaining new business property agreements and helping move conversations toward successful outcomes.
I also bring project management and cinematography experience from AlphaStudios, plus media production work for Al-MidrarInstitute. I'm focused on clear communication, problem-solving, empathy, and positive customer experiences.
Experience
Work history, roles, and key accomplishments
Assistant Media Production
Al-Midrar Institute
Jan 2026 - Mar 2026 (2 months)
Handled production-related tasks including event photography, brand photos, video production, and promotional media for the institute.
Customer Services Specialists
ibex Pakistan
Oct 2025 - Dec 2025 (2 months)
Handled Walmart customer concerns regarding delayed orders, lost after delivery, lost in transit, missing, damaged, and wrong items according to Walmart's policy.
Project Manager - Cinematographer Expert
AlphaStudios
Jan 2021 - Dec 2024 (3 years 11 months)
Planned, organized, and managed projects from start to finish, ensuring tasks were completed on time and team goals were achieved. Filmed and edited creative video content, handled camera equipment, and collaborated with teams to bring visual ideas to life.
Objection Handler Specialist
Energyshire Ltd UK
Jan 2020 - Jun 2020 (5 months)
Handled objections and concerns from energy suppliers during UK energy sales transfers to keep discussions smooth and professional. Explained new business property agreements clearly to previous energy suppliers and resolved issues to support successful sales outcomes.
Education
Degrees, certifications, and relevant coursework
IBEX Learning Academy
Certified Customer Services Professional, Customer Services
2025 - 2025
Certified Customer Services Professional program completed in 2025.
Cyberace Solutions
Practical Linux for Cybersecurity, Cybersecurity
2024 - 2024
Practical Linux for Cybersecurity course completed in 2024.
Indus University
Bachelor of Science, Computer Science
2023 - 2024
Attended four semesters of Computer Science, but did not complete the degree.
Indus Valley School of Art and Architecture
Diploma in Visual Media, Visual Media
2020 - 2021
Diploma in Visual Media completed in 2021.
Eagle House H/S School & College
Intermediate, Pre-Engineering
2017 - 2019
Intermediate (Pre-Engineering) completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Skills
Interested in hiring NRD?
You can contact NRD and 90k+ other talented remote workers on Himalayas.
Message NRDGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
