At Hotel X, I administer Azure AD (Entra ID) users, groups, and access policies while supporting MFA, conditional access, and least-privilege access.
I resolve L1/L2 Windows and Microsoft 365 support tickets within SLA targets, deploy and maintain managed workstations, and keep CMDB and asset inventory records accurate. I also document recurring issues to reduce repeat escalations.
Previously at Softchoice Corporation, I tested REST API integrations, documented incidents and test cases, and supported Azure DevOps build validation and release approvals. I use PowerShell and Python to automate diagnostics and routine administrative work.
