Open to opportunities

Noushin Begum

@noushinbegum

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Motivated HR-focused professional with 1 year non-voice customer service experience.

India

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What I'm looking for

I’m seeking an opportunity to contribute effectively in a reputed organization, applying my HR knowledge and strong customer handling skills to deliver high-quality outcomes and grow through meaningful HR responsibilities.

I’m a motivated MBA (Human Resources) graduate who blends HR fundamentals with practical customer service experience. At Foundever, I handled customer queries through email and chat with high accuracy while consistently maintaining quality standards.

I resolved issues efficiently, met performance targets, and earned recognition as Best Agent for outstanding performance. I also worked collaboratively to improve team productivity and strengthen service outcomes.

With a strong understanding of HR functions—recruitment, employee engagement, and organizational behavior—I’m ready to contribute effectively in a reputed organization. My employee engagement study reflects my interest in analyzing satisfaction and proposing improvement strategies.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Foundever

Handled customer queries via email and chat with high accuracy, resolving issues efficiently while maintaining customer satisfaction and quality standards. Earned the Best Agent recognition for outstanding performance and supported team productivity through collaboration.

Email Chat Support Customer Satisfaction Quality Assurance Problem Solving Conflict Resolution Employee Engagement Word PowerPoint