At Geidea, I oversee the technical and operational lifecycle of a fleet of over 70,000 Sunmi POS terminals, using MDM solutions to support availability and remote operations across Egypt. I also manage technical operations and end-to-end support for the Geidea application and POS ecosystem.
I reduced financial risks by over 90% through a transaction discrepancy identification and resolution process, and cut bug resolution time by 40% by connecting field operations with development teams. Previously, at WE, I improved customer satisfaction scores by 25% and reduced repeat issues by 30% through proactive support strategies.
