At Mashreq Bank, I lead the Retail Banking Group Operations workstream for an Oracle FLEXCUBE transformation program spanning six countries. I coordinate requirements, testing, migration readiness, operational sign-off, and go-live planning across retail banking operations.
Previously at Mashreq Bank, I led digital banking operations, account opening and servicing, and retail credit operations. At Arab Banking Corporation, I worked across retail credit administration, collections, and central cash operations, applying Lean Six Sigma and 5S practices in daily operations.

