Open to opportunities

MoHaMeD Ali

@mohamedali19

Message

I deliver client projects on time by aligning teams, schedules, risks, and stakeholders.

Egypt

Message

What I'm looking for

I'm looking for a remote project management or client delivery role where I can coordinate cross-functional teams, manage schedules and risks, strengthen stakeholder communication, and improve delivery processes.

At Silvercrest Press Publishing, I managed 15+ client book projects annually from manuscript approval through final print and digital release. I maintained 100% on-time delivery and helped reduce late-stage change requests by 20% through stronger scope control and earlier alignment.

I've coordinated teams of 5–10 writers, editors, designers, publishing staff, and external contributors, serving as the central point of contact for priorities, deadlines, changes, and project status. I build delivery roadmaps, manage dependencies, escalate risks early, and keep clients and internal teams aligned.

At Vodafone UK, I lead a 15-person Critical Care team in a high-priority escalation environment, driving workflow improvements, coaching, documentation, and service delivery under tight timelines. My technical-support background helps me learn new systems quickly and coordinate effective resolutions across teams.

Experience

Work history, roles, and key accomplishments

Current

International Account Team Leader - Critical Care

Current

Vodafone UK

Jul 2025 - Present (1 year 2 months)

Lead a 15-person team in a high-priority escalation environment, coordinating daily workload, urgent cases, and cross-team actions. Provide performance updates and drive workflow improvements while maintaining quality under tight timelines.

Team Leadership Escalation Management Workflow Coordination Performance Management Coaching Documentation

Customer Relations Specialist

Vodafone UK

Apr 2024 - Jul 2025 (1 year 3 months)

Managed high-level complaints and sensitive customer cases, coordinated across internal teams, and maintained accurate documentation. Achieved a #1 performance ranking.

Complaint Management Case Management Documentation Coordination

Resolution Manager

Vodafone UK

Apr 2023 - Apr 2024 (1 year)

Owned high-risk escalations against SLA expectations, maintained stakeholder communication, and coordinated resolution across teams. Ensured cases progressed without losing visibility or accountability.

Escalation Management SLA Management Stakeholder Communication Coordination Accountability

International Account Advisor - Technical Support

Vodafone UK

Mar 2022 - Mar 2023 (1 year)

Handled high-volume technical support, troubleshot connectivity and access issues, and escalated specialist cases when needed. Ranked among the top 3 for resolution speed and accuracy.

Technical Support Troubleshooting Customer Service

Project Manager

Silvercrest Press Publishing

Jan 2019 - Feb 2022 (3 years 1 month)

Managed 15+ client book projects annually from manuscript approval through final release, coordinating cross-functional teams and maintaining 100% on-time delivery. Reduced late-stage change requests by 20% through stronger scope control.