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Hayley Dunnett

@hayleydunnett

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Operations professional specializing in data-driven process optimization and advanced Excel reporting.

South Africa

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What I'm looking for

I am seeking a role focused on operations and data-driven process improvement, with cross-functional collaboration, autonomy, and growth opportunities.

I am a results-driven operations professional with over three years' experience streamlining workflows, managing complex datasets, and supporting cross-functional teams across education, tax, insurance, and digital services sectors. I build efficient systems that improve accuracy, scalability, and decision-making.

At ICL Digital I consolidated and rebuilt a 6,000+ row master database, implemented financial and ROI reporting systems, and developed pivot tables and advanced Excel models to drive operational efficiency. My background includes SARS documentation, high-volume claims handling, vendor coordination, and logistics management.

I am tech-savvy, adaptable, and process-oriented, able to work autonomously and within global remote teams. I prioritize operational excellence, continuous improvement, and delivering clear, actionable reporting to support business performance and scalability.

Experience

Work history, roles, and key accomplishments

Current

Company Administrator

Current

ICL Digital

Aug 2025 - Present (2 months)

Consolidated and rebuilt master databases of 6,000+ rows, implemented financial and ROI reporting systems, and automated reporting with advanced Excel to improve accuracy and operational efficiency.

Advanced Excel Data Consolidation ROI Reporting CRM Management Pivot Tables XLOOKUP Process Standardization

Online English Teacher

AmazingTalker

Apr 2024 - Jul 2025 (1 year 3 months)

Delivered customised online English lessons to international learners, maintained student records and progress tracking, and managed scheduling and client communications independently.

Online Teaching Lesson planning Student Progress Tracking Scheduling Cross Cultural Communication

Administrative Assistant

UIS Sediba

Nov 2022 - Mar 2024 (1 year 4 months)

Provided administrative and operational support, managed documentation and filing systems, and coordinated vendor and internal workflows to ensure smooth office operations.

Administrative Support Data Entry Document Management Scheduling Reporting

Claims Administrator

Monitor Administrators

May 2022 - Jul 2022 (2 months)

Liaised between clients and insurers, processed policy amendments, updated CRM records, and ensured timely follow-ups on documentation to support claims resolution.

Claims Processing Customer Service CRM Policy Documentation Communication Record keeping

Tax Administrator

TTT Tax

Mar 2022 - Apr 2022 (1 month)

Prepared and coordinated client tax documentation to facilitate SARS refunds, maintained confidential records, and supported submissions and follow-ups for tax assessments.

Tax Documentation Scanning & Filing Administrative Support

Education

Degrees, certifications, and relevant coursework

Boston City Campus

Postgraduate Diploma in Management, Management

Postgraduate Diploma in Management currently in progress with coursework in business research methods, finance for corporate action, strategic branding, and operations and risk control management.

Boston City Campus

Bachelor of Commerce, Human Resource Management

Grade: 75% (final-year average)

Bachelor of Commerce in Human Resource Management with coursework and modules including HR analytics, performance & reward, international HRM, and project management; final-year average 75%.