Norman Jimenea

I am a billing support and market research professional with hands-on experience in managing billing accounts, conducting phone surveys, and supporting e-commerce operations. I combine accuracy with efficiency to ensure reliable data and billing integrity.

At UNIS Billing Support, I managed multiple billing accounts, extracted and verified charges from reports, and collaborated with internal teams to resolve billing issues while maintaining manual billing records. I regularly used Microsoft and Google tools for reporting and data management.

In market research roles at G1 Research and SSI/Dynata, I conducted phone surveys, recorded responses accurately, entered and verified data in reporting systems, and consistently met performance targets. I bring strong attention to detail and critical thinking to data collection and validation tasks.

I have part-time e-commerce virtual assistant experience handling product listings, order processing, customer inquiries, product research, and inventory maintenance. I am adaptable, communicative, and proficient with tools like Microsoft Excel, Outlook, Google Workspace, and Slack.