I’m looking for Administrative Virtual Assistant roles who handles email management, scheduling, data entry, documentation, and daily administrative tasks.
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Erika Dominique Baltazar
@erikabaltazar
Customer Success & Support Operator | Billing + Logistics | Psychometrician | Data-Driven & Detail-Oriented
PhilippinesWhat I'm looking for
As a remote Customer Support and Billing Specialist with 5+ years of experience, I help teams deliver excellent customer service, manage claims and billing operations, and streamline support workflows. I’ve supported high-volume environments, resolved operational challenges, and maintained accurate documentation across CRM and ticketing systems.
My background in psychology, combined with my qualification as a Registered Psychometrician, enhances my communication, problem-solving, and client-centric approach — critical for building rapport with stakeholders and ensuring service excellence.
Key areas of expertise include medical billing & claims processing, logistics coordination, chat & email support, CRM systems, and documentation accuracy. I leverage data-driven insights to improve processes and exceed performance targets.
I’m open to remote roles in customer success, billing operations, support coordination, and administrative leadership. Let’s connect!
📩 rickibaltazar@gmail.com
Experience
Work history, roles, and key accomplishments
JL
Logistics Assistant & Comm. Moderator
JetRide Holdings LLC
Mar 2023 - Sep 2026 (3 years 6 months)
Moderated ride control chat and supported logistics operations for JetRide, handling customer inquiries and coordinating ride logistics to maintain service continuity over a three-year period.
FS
Billing Technician
20Four7VA Freedom Billing Solutions
Aug 2021 - Jul 2022 (11 months)
Processed billing tasks and managed client invoicing and payment follow-ups to ensure accurate revenue collection during a one-year engagement.
CI
Technical Support I
Convergys, Inc.
Nov 2017 - Apr 2018 (5 months)
Provided Level 1 technical support for QBO/Intuit products, resolving customer issues and guiding users through product functionality over a six-month tenure.
Education
Degrees, certifications, and relevant coursework
Eastern Visayas State University
Master of Arts in Education (incomplete), Guidance and Counseling
2020 - 2021
Completed 10 graduate credits toward a Master of Arts in Education, major in Guidance and Counseling between October 2020 and March 2021.
ST
St. Scholastica's College Tacloban
Bachelor of Science in Psychology, Psychology
2014 - 2017
Completed a Bachelor of Science in Psychology, graduating in April 2017.
ST
St. Scholastica's College Tacloban
Bachelor of Medical Laboratory Science (incomplete), Medical Laboratory Science
2010 - 2014
Completed 55 undergraduate credits toward a Bachelor of Medical Laboratory Science between June 2010 and March 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
25k-40k USD
Social media
Job categories
Administrative AssistantCustomer Support SpecialistBilling SpecialistLogistics AssistantTechnical SupportCaseworkerAdministrative SupportPsychologistMeasurement Science SpecialistIndustrial PsychologistCognitive Assessment SpecialistData Entry SpecialistVirtual AssistantLogistics CoordinatorAccounts Receivable SpecialistMedical Billing Specialist
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