Erika Dominique Baltazar

I am a Registered Psychometrician with a background in psychology and practical experience across remote customer support, billing, and logistics operations. My academic training includes a B.S. in Psychology and post-graduate coursework toward an M.A. in Education, majoring in Guidance and Counseling.

Professionally, I have worked as a Ride Control Chat Moderator and Logistics Assistant for JetRide Holdings LLC, a Billing Technician for 20Four7VA Freedom Billing Solutions, and Technical Support I for Convergys/Intuit. These roles strengthened my client communication, problem-solving, and operational coordination skills.

Earlier internships in government and healthcare settings—National Police Commission, DSWD Regional Haven for Women, and a psychiatric department at a regional medical center—gave me breadth in counseling support, case handling, and empathetic client engagement. I pair clinical understanding with practical administrative and technical experience.

I am focused on roles where I can apply assessment skills, support services, and remote operations expertise to improve client experience and operational efficiency. I bring attention to detail, a service-oriented mindset, and a commitment to professional growth.