Norberto Leszczuk

As Technical Lead, established and led the HSBC Insurance Software Factory, defining development standards, productivity metrics, security controls, and operational processes for IBM i (AS/400) environments. Directed a multidisciplinary team of developers and business analysts, overseeing project delivery, resource planning, technical guidance, and application support activities.

Led the development, programming, and launch of the TOW system, a comprehensive towing service platform incorporating mobile apps for service requests and real-time tracking, integrated with call centers, Nextel, Android, and iPhone. Directed the development of Android and iPhone applications that enabled customers to request services, track tow truck locations in real time, receive service update

Gathered and analyzed business requirements, translating user needs into technical specifications and application enhancements for pharmacy-related systems and business processes. Designed, developed, tested, and implemented software solutions supporting Explanation of Benefits (EOB) processing and other pharmacy-related functions for CVS Caremark and Pharmacy initiatives.

Supported and enhanced mission-critical applications for Detroit Public Schools (DPS), one of the largest public school districts in the United States, serving student administration, academic records, and educational support programs. Led the analysis, design, development, and maintenance of Student Information System (SIS) applications supporting Bilingual Education, Adult Education, Special Edu

Led the analysis, design, development, and support of enterprise marketing and advertising applications, delivering business solutions that streamlined operations, campaign management, and fulfillment processes for Chrysler, Jeep and Dodge. Designed and implemented a rules-based scoring and fulfillment system that automated assignment and distribution processes based on prospect profiles and busin

Provided consulting services for manufacturing, distribution, and healthcare clients, delivering application development, systems analysis, and production support solutions within IBM i (AS/400) environments for Americlean Systems. Led the design, development, enhancement, and maintenance of enterprise business applications supporting operational and financial processes.

Led the regional implementation of the Coca-Cola Corporate Distribution System across five manufacturing and distribution facilities, supporting Order Entry, Sales, Warehouse Management, Distribution, Inventory Control, Freight Management, Treasury, Banking, and Settlement operations. Coordinated system deployment activities, business process alignment, user adoption, and operational readiness to

Led enterprise application development, implementation, and support initiatives for sales, distribution, warehouse management, delivery, and inventory operations across Pepsi-Cola & Seven Up bottling organizations in South America. Managed the INFOVEN distribution system, supporting Order Entry, Sales, Dispatch, Delivery, Warehouse, and Inventory Management functions.

Master's degree in Information Systems Engineering from Universidad Tecnológica Nacional, completed in 1991.

Bachelor's degree in Systems Analysis from Universidad Tecnológica Nacional, completed in 1989.