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Marcio Junior

@marciojunior

I build banking technology solutions through systems analysis, SQL, COBOL, and project management.

I've supported banking technology at CitiBank and Itaú Unibanco, connecting business needs with technology solutions for bank and credit card channels. I created and maintained COBOL and SQL programs, improved credit card systems, and managed mainframe transaction systems.

At CitiBank, I managed global digital-transformation programs across IVR, call center, and mobile service channels with teams in the US, India, Argentina, and Mexico. I also bring technical support, incident management, data analysis, and cross-functional collaboration experience.

Experience

Work history, roles, and key accomplishments

Systems Analyst

CitiBank

Oct 2015 - Feb 2018 (2 years 4 months)

Managed technology solutions for bank and credit card channels, including project management for global digital transformation programs. Provided technical assistance and managed mainframe transaction systems.

Project Management Systems Analysis Mainframe Technical Support IVR Call Center Mobile GBR Citiphone NATL ROSC

Administration

NET

Dec 2014 - Sep 2015 (9 months)

Provided assistance to cable technicians, managed supply purchasing, and maintained spreadsheets with scheduling and route information.

Spreadsheets Scheduling Supply Management

Control Desk

Sercom

Oct 2013 - May 2014 (7 months)

Supervised telemarketing staff systems, created and managed staff schedules, and provided technical assistance for telephone and computer systems.

Supervision Scheduling Technical Support

Programmer / Systems Analyst

Itaú Unibanco

Jan 2008 - Dec 2012 (4 years 11 months)

Created and repaired programs using COBOL and SQL, performed data analysis, and contributed to credit card system improvements. Promoted to Systems Analyst.

COBOL SQL Excel Data Analysis credit card processing