Ntokozo Twala

I’m an energetic retail professional with a proven track record of delivering consistent customer service and accurate, efficient store support across daily operations. I guide customers to the right products, explain promotions clearly, and resolve queries quickly and professionally—keeping a calm, customer-first approach that supports sales growth and repeat business. I also process high-volume transactions accurately using POS systems, ensuring correct change, receipts, and compliance with store procedures.

I maintain strong floor standards by keeping displays neat, aisles clear, and the store clean and customer-ready throughout trading hours. I support merchandising and availability through replenishing shelves, rotating stock, confirming correct pricing and product placement, monitoring fast-moving items, and reporting shortages. From opening/closing routines to fitting room support and backroom organization during peak trading periods, I prioritize the work that moves the store forward while collaborating with my team to meet daily targets.