Ntokozo Twala
@ntokozotwala
Retail Associate delivering standout customer service and accurate store support in fast-paced shifts.
What I'm looking for
I’m an energetic retail professional with a proven track record of delivering consistent customer service and accurate, efficient store support across daily operations. I guide customers to the right products, explain promotions clearly, and resolve queries quickly and professionally—keeping a calm, customer-first approach that supports sales growth and repeat business. I also process high-volume transactions accurately using POS systems, ensuring correct change, receipts, and compliance with store procedures.
I maintain strong floor standards by keeping displays neat, aisles clear, and the store clean and customer-ready throughout trading hours. I support merchandising and availability through replenishing shelves, rotating stock, confirming correct pricing and product placement, monitoring fast-moving items, and reporting shortages. From opening/closing routines to fitting room support and backroom organization during peak trading periods, I prioritize the work that moves the store forward while collaborating with my team to meet daily targets.
Experience
Work history, roles, and key accomplishments
Retail Associate
Vector Vss
Jan 2022 - Jan 2024 (2 years)
Delivered consistently high customer service by guiding shoppers to the right products, explaining promotions, and resolving queries professionally. Managed POS transactions, maintained merchandising and store cleanliness standards, and supported stock accuracy through replenishment, rotation, and shortage reporting.
Education
Degrees, certifications, and relevant coursework
Mncube Secondary School
Matric Certificate, Secondary Education
Completed a Matric Certificate at Mncube Secondary School in 2017.
Availability
Location
Authorized to work in
Job categories
Skills
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