nomthandazo khoza

I am a dedicated customer service consultant with over four years of experience in customer support, banking operations, and food manufacturing administration. I bring strong communication, typing, and problem‑solving skills, and I perform well under pressure while maintaining accuracy.

In food manufacturing roles I supported production teams by updating batch records, quality checklists, stock levels, and production reports, ensuring compliance with food safety and hygiene standards. I captured production quantities and maintained accurate documentation to support inventory control.

As a banking and customer support professional, I conducted KYC procedures, verified and updated customer information, handled disputes, and educated customers on account activity. I also managed inbound and outbound customer communications and assisted clients with order tracking and address corrections.

I am adaptable and empathetic, focused on clear communication and continuous improvement, and I seek roles where I can apply my administrative and customer-facing strengths to improve operational accuracy and customer satisfaction.