@nompumelelocleopatra
Server Administrator at AFRIHOST maintaining server security, backups, and performance.
South AfricaAt AFRIHOST, I maintain server security and backups, monitor server resources and performance, and upgrade operating systems. I also troubleshoot software and hardware issues affecting servers or users.
Previously, I supported hosting, fibre, DSL, and mobile broadband customers at AFRIHOST, troubleshooting email and website issues. At CONSTRUCT EDUCATION, I responded to software support requests, resolved issues, and escalated complex cases when needed.
Work history, roles, and key accomplishments
Afrihost
Jan 2024 - Present (2 years 9 months)
Ensure server security and backups to prevent data loss from cyberattacks or human errors. Monitor server resources and performance, upgrade operating systems, and troubleshoot software or hardware issues.
Construct Education
Jul 2023 - Jan 2024 (6 months)
Responded to IT support requests via ticketing system and resolved software issues related to installation, configuration, performance, and usability. Escalated complex issues to L2/L3 support teams as needed.
Afrihost
Jul 2017 - Dec 2023 (6 years 5 months)
Troubleshoot web hosting issues, set up email accounts on various applications, and resolve error messages on websites. Provided support for Fibre, DSL, and Mobile Broadband services, focusing on quality client service and first call resolution.
Wits Health Consortium
Nov 2014 - Feb 2015 (3 months)
Prepared, compiled, sorted, and captured data, verifying entered information by reviewing, correcting, or deleting entries. Maintained databases by entering new and updated client information.
Degrees, certifications, and relevant coursework
Matric, General
Completed Matric in 2013.
Bachelor of Laws (LLB), Law
2014 -
Bachelor of Laws (LLB) degree, started in 2014 but interrupted.
Software and tools used professionally
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