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Nomdorah Marcus

@nomdorahmarcus

Customer Support Specialist with Airtel account experience at Ison BPO, handling 60–100 customer calls per five-hour shift.

Nigeria

Message

At Ison BPO, I handled approximately 60–100 customer calls per five-hour shift on the Airtel account, covering airtime, data, SIM registration, complaints, and general enquiries. I recorded issues in a ticketing system, escalated unresolved complaints, and resolved customer problems on the call.

At LAPO Microfinance Bank, I explained loans, interest rates, and account-opening procedures to prospective clients, then followed up to support onboarding. I also work as a freelance data analyst, cleaning and interpreting research data with SPSS and Excel.

Experience

Work history, roles, and key accomplishments

Current

Freelance Data Analyst

Current

Self Employed

Clean, analyse and interpret data for undergraduate and postgraduate research using SPSS and Excel, and deliver work within agreed deadlines.

Data Analysis SPSS Excel Research Support

Client Mobilization Officer

LAPO Microfinance Bank

Jan 2024 - Dec 2024 (11 months)

Engaged prospective clients and explained loans, interest rates and account-opening procedures. Followed up with clients to maintain relationships and support onboarding.

Client Engagement Communication Skills Onboarding Relationship Management

Admin / Accounts Staff

Govaboss

Jan 2021 - Dec 2022 (1 year 11 months)

Recorded and maintained financial transactions and supporting documentation, and handled staff salary payment processes. Assessed proposed business expenses and made recommendations to the business owner.

Financial Record Keeping Payroll Processing Expense Evaluation Documentation

Call Centre Agent

Ison BPO

Jan 2017 - Dec 2017 (11 months)

Handled approximately 60-100 customer calls per five-hour shift on airtime, data, SIM registration, complaints and general enquiries. Resolved issues on the call and recorded customer issues in a ticketing system.

Phone Support Complaint Handling Ticketing Systems Escalation Management Problem Solving