ADEOYE MICHAEL

I'm a Customer Support and Customer Success Specialist with over 2 years of hands-on experience helping businesses deliver fast, reliable, and empathetic support across chat, email, and phone. I currently support 50+ clients daily on a live fintech trading platform, resolving account, transaction, and platform issues while maintaining accurate CRM records and consistently meeting service and satisfaction targets. Before that, I worked in a BPO environment handling high-volume customer inquiries across phone, email, and in-person channels, resolving complaints and escalations efficiently while keeping accurate, audit-ready records.

Alongside support, I bring real Data Analyst experience. I've worked on freelance data projects and completed a Data Analysis internship, where I collected, cleaned, and analyzed data from multiple sources, then built structured reports and visualizations that helped teams make clearer, faster decisions.

What sets me apart is genuine, hands-on experience with AI tools and automation. I've built and deployed a working AI chat assistant that answers questions directly from company SOPs, cutting down time spent searching documentation. I also have real experience with Make.com. I built a live automation that's actively in use, not just something I understand in theory. I'm currently building an AI-powered web app, and I'm always looking for practical ways technology can save time and reduce errors in everyday work.

I'm proficient in Microsoft Office and Google Workspace, comfortable working across CRM and ticketing systems, and I pick up new tools quickly without needing lengthy onboarding.

I thrive in remote, independent work environments. I'm organized, detail-oriented, and reliable with deadlines, and I bring the same calm, solution-focused approach whether I'm handling a frustrated customer, digging into a messy dataset, or building an automation to fix a repetitive process. My focus stays the same regardless of the task: solve the problem efficiently and leave things better than I found them.

I'm fluent in English, Yoruba, and Hausa, which has helped me build trust quickly across a wide range of customers and teams.

If you're looking for someone who combines strong customer support and success skills with real data analysis capability and genuine AI automation experience, dependable, fast to learn, and genuinely curious about using technology to work smarter, I'd welcome the opportunity to contribute.