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Noman Lodhi

@nomanlodhi

IT Helpdesk & Software Licence Specialist, 14 yrs (Govt of Sharjah). Autodesk/Bentley/CSI licensing, M365, AD. Remote from Pakistan.

Pakistan

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What I'm looking for

I'm seeking a full-time remote helpdesk role. I'm based in Pakistan and available immediately, with flexibility to work UK, UAE and US hours.

At Government of Sharjah – Department of Public Works, I managed engineering software licences, including renewals, user provisioning, seat assignments, inventory and usage reporting. I also supported engineers using Autodesk, CSI, Bentley and Oracle Primavera software.

I resolved user tickets and emails as a first point of technical contact, troubleshooting Windows and Mac computers, printers and network issues. I used BMC Client Management for endpoint and asset management and supported users remotely and on site.

I have 14 years of incident and change management experience, 8 years administering Microsoft 365 and Active Directory, and I am used to clear documentation and SLA-driven support. I am now based in Rawalpindi, Pakistan (UTC+5) and available immediately for full-time remote roles in IT support, service desk or software licence administration. I can work UK, UAE or US hours. Languages: English, Urdu, Arabic.

Experience

Work history, roles, and key accomplishments

Senior Support Specialist, IT Helpdesk

Government of Sharjah – Department of Public Works

Oct 2012 - Jan 2026 (13 years 3 months)

Managed engineering software licences end to end, resolved user tickets and emails, and provided technical support for hardware, software, and network issues. Supported engineers' design software and managed user accounts and security policies.

BMC Client Management (BCM)

Active Directory Windows 10 11 Mac LAN WAN VPN Autocad Civil 3D Revit

CSI ETABS

SAFe

CSiCOL

Microstation

Oracle Primavera P6 (EPPM)

Vray

AXYZ Anima

Antivirus Deployment

ITIL