Fahad Javed

As a certified IT Support Engineer with over 8 years of experience, I have honed my skills in providing exceptional technical support to customers in the Qatari market. My expertise lies in troubleshooting and resolving a wide range of technical issues, particularly with Dell products and services. I am proficient in utilizing Dell's ticketing system to efficiently track and manage customer support requests, ensuring a seamless experience for users.

Throughout my career, I have successfully completed various certifications, including the Google IT Support Professional and the Certified Network Security Specialist from the International Cyber Security Institute in the UK. My commitment to continuous learning is evident in my participation in courses such as ITIL Service Transition and Cyber Security. I have also contributed to significant projects for major clients like Qatar Petroleum and Al Jazeera Network, providing both onsite and online support.