Miki KennerlyMK
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Miki Kennerly

@miki

Results-driven Quality Assurance Analyst with a background in coaching, mentoring, and supervision.

United States
Message

Demonstrated success in enhancing customer satisfaction and elevating customer-agent interaction standards. Proficient in interpreting, enhancing, and ensuring adherence to company quality standards, with a track record of developing more efficient agent procedures through cross-departmental behavioral pattern identification.

Experience

TI

Customer Care Expert

Toast Inc.

Responsible for resolving complex technical issues through managing customer cases, making outbound calls, and sending email updates. Responsible for de-escalating customers and providing technical troubleshooting to resolve their issues. Improved resolution workflows to enhance customer experiences through interdepartmental collaboration.

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