Vergenia Satuito
@rosemarieriofrio
Experienced operations team leader with a focus on performance excellence.
What I'm looking for
As a dedicated operations team leader at Concentrix CVG Philippines Inc., I have honed my skills in directing and managing day-to-day operations while ensuring compliance with company and regulatory guidelines. My role involves providing leadership and support to facility management, training team members, and developing business strategies that drive performance and efficiency. I take pride in motivating my team, fostering positive communication, and demonstrating flexibility to adapt to changing circumstances.
Throughout my career, I have received numerous awards for my contributions, including multiple recognitions as Top Team Leader. My experience as a Transition Advocate and Senior Technical Support Specialist has equipped me with the ability to coach and mentor team members effectively, ensuring they are well-prepared to meet performance metrics. I am passionate about continuous improvement and committed to achieving excellence in every aspect of my work.
Experience
Work history, roles, and key accomplishments
Team Leader - Operations
Concentrix CVG Philippines Inc
Dec 2020 - Present (4 years 6 months)
Directing and controlling daily operations, providing leadership and support, ensuring compliance with guidelines, and training team members. Responsible for strategy setting and monitoring progress towards goals while promoting positive communication.
Transition Advocate (Wave Handler)
Concentrix CVG Philippines Inc
Jul 2018 - Dec 2020 (2 years 5 months)
Served as a subject matter expert and coach for a team of 20 agents, conducting meetings for product updates, reviewing performance metrics, and developing action plans for team members to improve scores.
Senior Technical Support Specialist
Concentrix CVG Philippines Inc
Oct 2016 - Jul 2018 (1 year 9 months)
Provided technical support for satellite TV and internet services, troubleshooting issues, interacting with customers, and offering solutions to retain business. Ensured customer satisfaction through effective communication and follow-ups.
Education
Degrees, certifications, and relevant coursework
Quezon City Polytechnic University
Bachelor in Information Technology, Information Technology
2011 - 2012
Completed a Bachelor in Information Technology, focusing on various aspects of IT including programming, systems analysis, and database management.
Availability
Location
Authorized to work in
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