NWNoel Williams
@noelwilliams
Results-driven IT leader with expertise in team management and technical solutions.
United StatesWhat I'm looking for
As a seasoned IT professional with over two decades of experience, I specialize in leading high-performing teams and implementing robust technical solutions. My current role as Director of Corporate IT at Gogo Business Aviation has allowed me to excel in managing IT staff, ensuring productivity and retention, and overseeing complex technical infrastructures.
Prior to my current position, I served as IT Director at Hyland Hills Park & Recreation District for a decade, where I spearheaded security assessments, budget management, and project leadership. My earlier role as IT Manager at Area Agency on Aging PSA 2 involved managing server environments, SAN administration, and help desk support.
My technical expertise spans ITIL v3, Microsoft Identity infrastructure, and various CyberArk solutions. I am passionate about fostering a positive work environment and driving technological advancements that enhance organizational efficiency and value.
Experience
Work history, roles, and key accomplishments
GLDirector of Corporate IT
Gogo Business Aviation, LLC
Jan 2021 - Present (4 years 4 months)
As Director of Corporate IT, I manage a team focused on productivity and staff retention, overseeing Help Desk Analysts, System Engineers, and DBAs. I deliver performance metrics, conduct reviews, and ensure effective onboarding and application administration.
HDIT Director
Hyland Hills Park & Recreation District
Mar 2011 - Mar 2021 (10 years)
As IT Director, I initiated security assessments, managed budgets, and led project-based IT support staff. I implemented security protocols and managed technology contractors, ensuring project benchmarks were met through empathetic leadership.
A2IT Manager
Area Agency on Aging PSA 2
Aug 2006 - Mar 2011 (4 years 7 months)
As IT Manager, I administered VMware servers and built server infrastructure. I provided help desk support for various operating systems and applications, ensuring smooth operations for local and remote users.
Education
Degrees, certifications, and relevant coursework
WUWilberforce University
Bachelor of Science, Information Technology
SCSinclair College
Associate of Science, Business Technology
Availability
Location
United StatesAuthorized to work in
Job categories
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