Open to opportunities

Harlan Phillips

@harlanphillips

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IT leader driving secure, cost-efficient infrastructure and operational continuity.

United States

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What I'm looking for

I seek a leadership role where I can modernize infrastructure, improve reliability and security, mentor teams, and deliver measurable operational and cost efficiencies.

I am an IT leader with hands-on technical expertise and strategic oversight, focused on translating technology into measurable business impact for internal operations and client-facing initiatives.

I have rebuilt legacy systems, implemented Hyper-V clusters, defined RPO/RTO backup strategies, and migrated collaboration to Microsoft 365 while ensuring security and HIPAA compliance.

I lead and mentor small IT teams, act as final escalation for system uptime, manage IT budgets to reduce costs and fund modernization, and coordinate cross-team process improvements.

I hold an AAS in Network Infrastructure and Cyber Security-related certifications (CCNA, Fortinet Certified Associate Cybersecurity, CompTIA A+/Net+/Sec+, AZ-900) and I am experienced with Azure, Hyper-V, ESXi/VMware, Fortinet, Cisco, Unifi, Meraki, Sophos, Scale, Acronis and related infrastructure technologies.

Experience

Work history, roles, and key accomplishments

Current

Director of IT

Current

Canal View

Aug 2024 - Present (1 year 2 months)

Rebuilt network infrastructure and migrated services to modern platforms, implementing a Hyper-V cluster and Microsoft 365 to improve reliability, disaster recovery, and security while reducing costs. Managed IT budget and a small team, established cybersecurity and compliance policies (HIPAA), and delivered measurable uptime and continuity improvements.

Hyper V Network Infrastructure Backup RPO RTO Cybersecurity HIPAA)

Remote Engineer

The Purple Guys

Oct 2023 - Aug 2024 (10 months)

Provided infrastructure, workstation, and account management for over 50 clients, standardizing accounts and billing and aligning client environments with industry and company best practices. Supported Azure, on-prem servers, and diverse network vendors to maintain client infrastructure reliability.

Azure Sophos Fortinet PFsense Account Management

Service Desk Team Lead

Van Ausdall & Farrar

May 2020 - Oct 2023 (3 years 5 months)

Led service desk scheduling, ticket dispatch, and escalations while monitoring performance metrics to ensure consistent service delivery and driving process improvements across teams. Coordinated cross-team collaboration to improve operational efficiency.

Ticketing Systems Team Leadership Escalation Management Service Desk Process Improvement Scheduling Metrics

System Engineer

Van Ausdall & Farrar

May 2020 - Jan 2022 (1 year 8 months)

Resolved level 1 and 2 issues for MFA, servers, VPNs, O365, AD, networks and VoIP, supporting ESXi/VMware, Hyper-V and multiple security and backup platforms to minimize downtime for government and K-12 clients.

VMWare Hyper V Fortinet Cisco Barracuda Acronis MFA Active Directory

Education

Degrees, certifications, and relevant coursework

Ivy Tech Community College Indianapolis

Associate of Applied Science, Network Infrastructure & Cyber Security/Information Assurance

Completed an Associate of Applied Science focusing on Network Infrastructure and Cyber Security/Information Assurance with CT SOC Specialist training.