At Always Answer, I programmed accounts in Intelligent Series and created and managed scripts for contact-based dispatch.
At The Tech Academy, I managed prospective students’ email, phone, and web chat inquiries and supported recruitment and enrollment by sharing program and tuition information.
At Foundever, I identified and diagnosed technical issues for Verizon customers and explained solutions in clear, simple language.
At Alorica, I handled CVS Pharmacy customer questions and requests across phone, email, chat, and social media, and troubleshot product, service, and technical issues.
