Open to opportunities

Ronah Joy Labisto

@ronahjoylabisto

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Experienced virtual assistant with expertise in community management and customer experience.

Philippines

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What I'm looking for

Seeking a role in customer experience or community management that offers growth opportunities and values teamwork, preferably in a remote environment.

I hold a Bachelor of Science in Information and Communications Technology from Cebu Technological University, where I developed a strong foundation in technology and communication. My professional journey began in customer support, where I honed my skills in critical thinking and problem-solving, ensuring high-quality service delivery across various industries.

Throughout my career, I've excelled in roles that require meticulous project planning and effective communication. Whether managing community engagement or providing technical support, I consistently deliver results that align with organizational goals and foster positive customer experiences.

In addition to my technical expertise, I've successfully managed diverse projects, from coordinating patient care to facilitating community resources. My ability to adapt to different environments and manage multiple priorities has been instrumental in my professional growth and the success of my projects.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

Gradia Health

Sep 2023 - Oct 2023 (1 month)

Coordinated patient enrollment and scheduling, ensuring effective collaboration for care. Developed strong organizational and communication skills.

Patient Care Coordination Scheduling Communication Project Planning

IT Helpdesk Specialist

ModMD

Aug 2023 - Sep 2023 (1 month)

Managed IT helpdesk operations, including scheduling and patient billing. Ensured smooth telehealth appointments and effective communication.

Help Desk Scheduling Communication Time Management

Client Support Manager

Delta Strategic Solutions

Jul 2023 - Aug 2023 (1 month)

Supported client management by scheduling and dispatching security personnel. Developed skills in coordination and client communication.

Scheduling Communication Time Management

Community Manager

Career Karma

Jun 2023 - Jul 2023 (1 month)

Facilitated community engagement and resource utilization for individuals transitioning into tech. Enhanced communication and organizational skills.

Community Management Communication Project Planning Critical Thinking

Customer Experience Specialist

VOOMLY LLC

May 2023 - Jun 2023 (1 month)

Assisted in managing customer service queues and ensuring high-quality support. Developed skills in customer interaction and service management.

Customer Service Communication Time Management

Customer Experience/Technical Support

Remind Tutoring

May 2021 - May 2023 (2 years)

Managed customer inquiries and provided technical support for tutoring services. Ensured a high-quality customer experience through effective communication.

Customer Experience Technical Support Communication Time Management

Technical Support/ Workforce Analyst

Sykes Asia Inc

Mar 2018 - Mar 2021 (3 years)

Provided technical support and analyzed workforce metrics to optimize performance. Collaborated with teams to improve service delivery and customer satisfaction.

Technical Support Communication Project Planning

Email Support Associate

24/7.ai PH

Oct 2017 - Mar 2018 (5 months)

Handled email inquiries and provided timely responses to customer issues. Enhanced customer satisfaction through effective communication and problem resolution.

Email Support Customer Experience Communication Critical Thinking

Customer Support Associate

ePerformax Contact Centers and BPO

Oct 2016 - Jun 2017 (8 months)

Provided email support to customers, addressing inquiries and resolving issues efficiently. Developed strong communication skills while managing customer expectations.

Email Support Customer Service Communication Time Management

Education

Degrees, certifications, and relevant coursework

Cebu Technological University

Bachelor of Science, Information and Communications Technology

2014 - 2019

Studied Information and Communications Technology, focusing on the integration of technology in communication systems and the development of IT solutions.