Open to opportunities

Nneka Ifeabunije

@nnekaifeabunije

Message

Dedicated customer service representative with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I seek a role in a progressive organization that values teamwork and offers growth opportunities.

Nneka Vivian Ifeabunike is a conscientious and dedicated professional with a strong background in customer service and data annotation. With a Bachelor of Science degree in Estate Management from Nnamdi Azikiwe University, she has developed excellent problem-solving, management, and negotiation skills. Nneka is an adaptable team player who approaches challenges with a positive attitude, making her a valuable asset to any organization.

Currently working as an Independent Contractor with Appen, Nneka has honed her skills in data annotation, content moderation, and transcription. Her previous experience as a Customer Service Representative at Tizeti Network Limited allowed her to maintain a professional demeanor while addressing customer inquiries and complaints. Nneka's ability to manage a team of junior representatives and ensure customer satisfaction showcases her leadership capabilities and commitment to excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

Appen

Jun 2024 - Present (11 months)

As an Independent Contractor at Appen, I annotated data for machine learning models, moderated online content, transcribed audio and video, translated text, and evaluated the quality of data. I also identified and reported inconsistencies.

Annotating Content Moderation Transcription Translation Quality Reporting Machine Learning Communication Problem Solving

Customer Service Representative

Tizeti Network Limited

Feb 2019 - Jun 2024 (5 years 4 months)

In my role as a Customer Service Representative at Tizeti Network Limited, I maintained a professional attitude, responded to inquiries, resolved complaints, processed orders, and managed a team of junior representatives to ensure customer satisfaction.

Customer Service Communication Order Processing Team Management Empathy Problem Solving

Customer Service Intern

Purple Pine Promotions Limited

Sep 2016 - Apr 2017 (7 months)

As a Customer Service Intern at Purple Pine Promotions Limited, I attended to customer complaints, generated sales leads, managed incoming calls, and built relationships through effective communication.