Nneka Ifeabunije
@nnekaifeabunije
Dedicated customer service representative with strong problem-solving skills.
What I'm looking for
Nneka Vivian Ifeabunike is a conscientious and dedicated professional with a strong background in customer service and data annotation. With a Bachelor of Science degree in Estate Management from Nnamdi Azikiwe University, she has developed excellent problem-solving, management, and negotiation skills. Nneka is an adaptable team player who approaches challenges with a positive attitude, making her a valuable asset to any organization.
Currently working as an Independent Contractor with Appen, Nneka has honed her skills in data annotation, content moderation, and transcription. Her previous experience as a Customer Service Representative at Tizeti Network Limited allowed her to maintain a professional demeanor while addressing customer inquiries and complaints. Nneka's ability to manage a team of junior representatives and ensure customer satisfaction showcases her leadership capabilities and commitment to excellence in service delivery.
Experience
Work history, roles, and key accomplishments
Data Annotator
Appen
Jun 2024 - Present (1 year)
As an Independent Contractor at Appen, I annotated data for machine learning models, moderated online content, transcribed audio and video, translated text, and evaluated the quality of data. I also identified and reported inconsistencies.
Customer Service Representative
Tizeti Network Limited
Feb 2019 - Jun 2024 (5 years 4 months)
In my role as a Customer Service Representative at Tizeti Network Limited, I maintained a professional attitude, responded to inquiries, resolved complaints, processed orders, and managed a team of junior representatives to ensure customer satisfaction.
Customer Service Intern
Purple Pine Promotions Limited
Sep 2016 - Apr 2017 (7 months)
As a Customer Service Intern at Purple Pine Promotions Limited, I attended to customer complaints, generated sales leads, managed incoming calls, and built relationships through effective communication.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Management
2011 - 2016
Grade: Second Class Upper
Studied for a Bachelor of Science degree with a focus on Management, achieving a Second Class Upper division.
Kabe College
West African Senior School Certificate
2010 - 2011
Completed the West African Senior School Certificate (WASSCE).
St Paul’s Primary School
First School Leaving Certificate
1999 - 2004
Completed the First School Leaving Certificate (FSLC).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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