Nizaam Jacobs
@nizaamjacobs
Dedicated language consultant with a passion for customer service.
What I'm looking for
With a strong foundation in customer service and language instruction, I have honed my skills through diverse roles in various sectors. My journey began as a Language Consultant at MPC Recruitment/iTutorgroup, where I taught English to non-native speakers, focusing on enhancing their listening, speaking, writing, and comprehension skills. This experience not only sharpened my teaching abilities but also deepened my understanding of effective communication across cultures.
In addition to my teaching experience, I have worked in the hospitality industry, where I developed a keen eye for detail and a commitment to delivering exceptional guest experiences. My roles at Granger Bay Cape Town Hotel School and Raddison Blu involved direct interaction with guests, ensuring their needs were met with professionalism and care. I believe that creating a welcoming environment is crucial in any service-oriented role, and I strive to embody this principle in every position I hold.
Currently, I am expanding my expertise while studying at the Cape Town Hotel School, further enhancing my skills in hospitality management. I am a self-motivated individual who values teamwork and understands the importance of collective success. I am eager to bring my unique blend of skills and experiences to a new opportunity where I can contribute to a company's goals while continuing my professional growth.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
DPD - CAPITA SA
Jan 2021 - Sep 2021 (8 months)
Handled queries regarding delivery statuses, conducted investigations for missing parcels, resolved delivery disputes, and promoted company products and services.
Housekeeping Staff
Raddison Blu
Jan 2020 - Jan 2020 (0 months)
Completed daily routines of housekeeping and houseman duties, and fulfilled responsibilities of a supervisor.
Language Consultant
MPC Recruitment/ iTutorgroup
Jan 2018 - Jan 2019 (1 year)
Taught English to non-native speakers online, prepared and delivered lessons, and assisted students with their listening, speaking, writing, and comprehension skills.
Restaurant Staff
Granger Bay Cape Town Hotel School Restaurant
Jan 2019 - Jan 2019 (0 months)
Set up the restaurant for service, prepared and served meals to guests, ensured daily routines were completed, and operated the Micros system.
Education
Degrees, certifications, and relevant coursework
Cape Town Hotel School
Hospitality Management
Currently studying at Cape Town Hotel School, focusing on hospitality management and related fields.
Trafalgar High School
National Senior Certificate, General Education
2013 - 2017
Completed the National Senior Certificate, which is the qualification awarded to learners who have completed their secondary education in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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