Coker Isaiah

I’m a certified, proactive and results-driven Virtual Assistant with 3+ years of experience supporting clients remotely across admin, customer relations, and social media. I’m knowledgeable, time-conscious, and committed to delivering real value—not just tasks.

In my freelance admin role (2022–Present), I provide comprehensive administrative support for multiple clients, including scheduling, document management, correspondence, and calendar coordination. I handle data entry, file organization, and report preparation with high accuracy, and I draft/respond to emails on behalf of clients while keeping a professional tone.

In customer relations, I act as the first point of contact for client customers—handling queries, complaints, and follow-ups promptly. I build positive relationships through clear, empathetic communication, manage feedback, escalate unresolved issues in a timely manner, and keep records updated to support consistent service delivery.

In social media (Goca Tech, 2023–Present), I manage content scheduling and publishing to grow engagement, curate content aligned with brand identity, and respond to comments, messages, and mentions on behalf of the brand. I track performance metrics and compile reports to inform content strategy, using tools like Meta Business Suite, Trello, Monday.com, Slack, and Microsoft 365.