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Nitu Singh

@nitusingh

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IT Head at Apollo Tyres Limited, driving global service delivery and an AI transformation that lifted uptime by 25–30%.

India

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At Apollo Tyres Limited, I lead global IT service delivery and governance across IMEA, Europe and APME. I architected an AI-driven transformation program that lifted system and plant uptime by 25–30%.

I also lead the ITSM delivery strategy and oversee dependencies across SAP, MES and digital platforms. I supported the SAP ECC to S/4HANA (RISE) transformation and led enterprise-wide adoption of Apollo Samadhan.

At IBM / Kyndryl, I led a 160+ person delivery organization across five countries and managed strategy, delivery and financial performance for a $40M managed services account, sustaining SLA attainment above 99%. I also coordinated the IBM-to-Kyndryl operational separation across client engagements with zero service disruption.

Earlier at IBM India Pvt Ltd, I reduced P1 incidents by 35% through AIOps monitoring and RCA-driven remediation. My experience also includes telecom deployment and platform migration projects at Convergys Information Management Group, and BSS/OSS application delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Head – Global Service Delivery, IT & Digital

Current

Apollo Tyres Limited

Nov 2025 - Present (11 months)

Lead global IT service delivery and governance for a multi-billion-dollar manufacturing enterprise across IMEA, Europe and APME. Architected a multi-year AI-driven transformation program that lifted system and plant uptime by 25–30%.

IT Service Management AI Transformation Predictive Maintenance SAP MES CRM Problem Management RCA SAP Transportation Management Release Validation S4Hana Rise Apollo Samadhan Workelevate Automation AI Governance

Global Delivery Partner Executive

IBM / Kyndryl

Oct 2018 - Oct 2025 (7 years)

Led a 160+ person multi-tower delivery organization across five countries, managing a $40M managed services account with SLA attainment above 99%. Owned strategy, delivery, and financial performance, and led the IBM-to-Kyndryl operational separation with zero service disruption.

Program Management Delivery Management SLI SLO Frameworks Financial Management SOW Estimation Methods Governance Executive Reporting Solutioning Cloud Computing Infrastructure Cybersecurity Application Management IBM To Kyndryl Separation Tool Chain Migration Contract Novation

Delivery Partner Executive, Operations & ESM (Sandvik)

IBM India Pvt Ltd

Jan 2016 - Sep 2018 (2 years 8 months)

Built trusted relationships with CxO-level stakeholders and managed a delivery team of Account Architects and Service Delivery Managers. Maintained CSAT above 4.2/5 and reduced P1 incidents by 35% through AIOps monitoring and RCA-driven remediation.

AI Ops Kyndryl Bridge RCA Incident Management SLA Management Customer Relationship Management Executive Reporting SaaS PaaS IaaS Data Center

Project / Program Manager

IBM India Pvt Ltd

Mar 2012 - Dec 2015 (3 years 9 months)

Managed high-availability infrastructure delivery for 32,000+ users under strict uptime SLAs. Led RCA and escalation resolution for high-priority incidents, sustaining SLA compliance in complex enterprise environments.

High Availability SLA Management RCA Incident Management Escalation Management Enterprise Environment Experience