Divvya Srivasttava
@divvyasrivasttava
Education adviser with customer support experience at Teleperformance, helping international customers resolve queries and understand processes.
IndiaWhat I'm looking for
At Teleperformance, I resolved queries for international customers in the Amazon process, explaining processes clearly while working within strict SLA targets.
At Harike Construction Co., I coordinated communication between site engineers, vendors, and government departments across infrastructure projects. Milestone tracking and proactive follow-up contributed to a 20% improvement in delivery timelines.
I also handled compliance documentation and audit submissions for public projects, ensuring paperwork met government reporting requirements.
My MBA in Strategy & Leadership and MA in Economics support my interest in guiding students toward study pathways that fit their career goals.
Experience
Work history, roles, and key accomplishments
Resolved queries end-to-end for international customers, explaining processes clearly and maintaining high satisfaction within strict SLA targets. Maintained service-quality and compliance benchmarks in a target-driven environment.
Project Co-Coordinator, Operations
Harike Construction Co.
Dec 2021 - Mar 2025 (3 years 3 months)
Acted as main point of contact between site engineers, vendors, and government departments, ensuring alignment through structured communication. Drove a 20% improvement in project delivery timelines through milestone tracking and proactive follow-up, and owned compliance documentation and audit submissions.
Education
Degrees, certifications, and relevant coursework
O.P. Jindal Global University
MBA, Strategy & Leadership
2024 - 2025
Pursued an MBA in Strategy & Leadership, focusing on strategic management and leadership skills.
Chhatrapati Shahu Ji Maharaj Kanpur University
MA, Economics
2015 - 2017
Completed a Master of Arts in Economics, gaining advanced knowledge in economic theory and analysis.
University of Lucknow
BSc, Physics & Chemistry
2011 - 2014
Earned a Bachelor of Science in Physics and Chemistry, building a strong foundation in the physical sciences.
McKinsey & Company
McKinsey Forward Program, Professional Development
Completed the McKinsey Forward Program, developing professional and problem-solving skills.
Microsoft
Microsoft GenAI Foundation Certificate, Generative AI
Earned the Microsoft GenAI Foundation Certificate, demonstrating foundational knowledge in generative AI.
Nimaya Foundation
Smart Fellowship, Job Readiness
Completed the Smart Fellowship program focused on job readiness and professional skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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