Open to opportunities

Nitish Jha

@nitishjha

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Experienced Site Merchandiser focused on enhancing e-commerce customer experiences.

India

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What I'm looking for

I am seeking a role that fosters innovation and allows me to leverage my e-commerce expertise to enhance customer experiences while promoting professional growth.

I am a dedicated Site Merchandiser with over 7 years of experience in E-Commerce and Construction. Currently, I work at Amazon Development Center, where I manage digital content across various regions and product categories, ensuring optimal presentation and engagement. My expertise lies in analyzing market trends and consumer behavior to drive sales and improve conversion rates.

Throughout my career, I have demonstrated strong leadership and mentoring capabilities, having trained over 150 investigators and led UAT site testing initiatives that significantly boosted e-commerce trade performance. I am proficient in utilizing tools like Shopify, Contentful, and Jira to streamline operations and enhance product management efficiency. My commitment to quality assurance and process enhancement has been recognized through multiple awards for excellence.

I thrive in dynamic environments where I can leverage my skills in e-commerce strategy, website optimization, and user experience enhancement to contribute to innovative solutions and improved customer satisfaction. I am passionate about ongoing learning and professional development, aiming to cultivate high-performing teams and drive operational excellence.

Experience

Work history, roles, and key accomplishments

Site Merchandiser

Amazon Development Center

Oct 2021 - Aug 2024 (2 years 10 months)

Analyzed consumer data and market trends to drive product assortment decisions and promotional tactics, leading to enhanced customer satisfaction and engagement. Monitored and optimized site performance metrics using analytics tools, making data-driven adjustments to merchandising strategies to achieve key performance indicators.

E commerce Strategy Website Optimization Conversion Rate Optimization (CRO)A B Testing Shopify Contentful

Sr. Investigation Specialist/Quality Analyst

Amazon Development Center

Jun 2019 - Sep 2021 (2 years 3 months)

Oversaw Quality Assurance Program, including team evaluations, internal audits, case surveys, and fraud/compliance risk assessments, ensuring high standards and effective problem resolution. Led projects and developed training programs, including Machine Translation initiatives and training modules for various sites, while managing Quality Assurance operations.

Quality Assurance Fraud Investigation Compliance Team Leadership Training Development Process Improvement Data Analysis Problem Solving Risk Management

Electrical Project Engineer

Manjunath Electricals

May 2017 - May 2019 (2 years)

Managed electrical projects, ensuring adherence to quality standards and timely completion. Collaborated with teams to deliver profitable outcomes within established timelines.

Project Management Electrical Engineering Quality Team Collaboration Technical Documentation Site Supervision Risk Assessment Budget Management

Education

Degrees, certifications, and relevant coursework

Bhagwant University

MBA, CSR, Finance

Completed a Master of Business Administration with a specialization in Corporate Social Responsibility and Finance. This program provided a comprehensive understanding of business management and financial principles.

Bhagwant University

B.Tech., Electrical Electronics Engineering

Earned a Bachelor of Technology in Electrical Electronics Engineering. The curriculum covered fundamental and advanced concepts in electrical and electronic systems.