Tissya Das
@tissyadas
I lead knowledge management operations, quality frameworks, and AI-enabled content delivery for global clients.
IndiaWhat I'm looking for
At Cognizant, I lead end-to-end Knowledge Management operations for Google’s Trust & Safety domain across 20+ product areas, managing technical writers and copy editors delivering business-critical knowledge content. I maintain 100% SLA compliance while leading executive business reviews, quality improvements, and learning asset development.
I’ve built a weighted content Quality Framework, a prompt-engineered GenAI KM Proofreader, and a centralized bug-intake workflow. Across Capgemini, Accenture, and Amazon, I’ve led global KM engagements, service delivery teams, process governance, stakeholder consulting, and continuous improvement initiatives.
Experience
Work history, roles, and key accomplishments
Spearhead end-to-end Knowledge Management operations for Google within the Trust & Safety domain, managing content strategies across 20+ product areas. Direct a team of Technical Writers and Copy Editors, maintain 100% SLA compliance, and lead executive business reviews.
Partnered with enterprise stakeholders on global Knowledge Management engagements across ServiceNow and Salesforce ecosystems. Led KM operations, governance model formulation, and continuous improvement initiatives including TQM.
Led a team of 20+ agents managing social media content operations for Google in a B2B delivery model. Executed Root Cause Analysis on missed metrics and monitored daily production, staffing, and BCP activities.
Handled critical seller workflows and collaborated cross-functionally to resolve escalated merchant issues.
Education
Degrees, certifications, and relevant coursework
Symbiosis Center for Distance Learning
MBA, Operations Management
Grade: 76.65%
Pursued an MBA in Operations Management, achieving 76.65%.
Maulana Abul Kalam Azad University of Technology
B.Tech, Biotechnology
Grade: 8.13 CGPA
Completed a B.Tech in Biotechnology with a CGPA of 8.13.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring Tissya?
You can contact Tissya and 90k+ other talented remote workers on Himalayas.
Message TissyaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
