Open to opportunities

Jagruti Babrah

@jagrutibabrah

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Detail-oriented Senior Process Executive with strong customer communication skills.

Zimbabwe

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What I'm looking for

I seek opportunities in a dynamic organization where I can apply my analytical skills and contribute to team success.

I am a dedicated Senior Process Executive at Cognizant, where I excel in handling customer calls and emails, providing timely and effective responses to inquiries. My role has honed my ability to communicate clearly and professionally, ensuring customer satisfaction and loyalty.

With a strong educational background, including a B.Com and M.Com from Pune University, I leverage my analytical abilities and problem-solving skills to identify customer pain points and implement efficient solutions. I am committed to continuous professional growth and strive to contribute positively to my organization.

Experience

Work history, roles, and key accomplishments

Current

Senior Process Executive

Current

Cognizant

Mar 2022 - Present (3 years 3 months)

Handled customer calls and emails, providing appropriate responses to customer queries. Focused on efficient problem resolution and maintaining high customer satisfaction.

Time Management Multitasking

Education

Degrees, certifications, and relevant coursework

Guru Nanak Public School

10th, General Studies

Grade: A

Completed secondary education with a strong academic performance, achieving an 'A' grade. Developed foundational knowledge across various subjects.

Ness Wadia College of Commerce

12th, Commerce

Grade: A+

Completed higher secondary education with an outstanding academic record, achieving an 'A+' grade. Focused on commerce-related subjects.

Ness Wadia College of Commerce

Bachelor of Commerce, Commerce

Grade: A

Pursued a Bachelor of Commerce degree, demonstrating strong academic performance with an 'A' grade. Gained comprehensive knowledge in business and finance.