Kornphong Thipa
@kornphongthipa
Customer Support Specialist with 10+ years’ hospitality experience, delivering calm, high-volume chat and email issue resolution.
ThailandWhat I'm looking for
I’m a customer-focused professional with 10+ years of high-volume customer service and hospitality operations experience in fast-paced Australian venues. I’m expert in resolving complex inquiries and complaints calmly using empathy, professional de-escalation, and clear written/verbal communication across chat, email, and remote support.
In my current role as a Store Manager in Bangkok, I manage daily customer communications with minimal supervision, respond in English and Thai across digital and in-person channels, and resolve complex issues while maintaining high service standards. Previously, as a Hospitality Manager/Duty Manager across multiple venues in Australia, I handled high-pressure disputes, coordinated operations and administrative tasks, and ensured strict adherence to regulatory compliance and company policies.
Experience
Work history, roles, and key accomplishments
Store Manager
House of Pot
Dec 2024 - Present (1 year 6 months)
Managed daily customer communications and service operations in a fast-paced, minimally supervised environment, providing product guidance in English and Thai. Resolved complex customer concerns using empathy and de-escalation, and processed transactions accurately using POS systems while maintaining organized financial records.
Hospitality Manager
Multiple Venues
Jan 2013 - Jan 2024 (11 years)
Led high-volume customer service operations across multiple venues, resolving disputes through calm de-escalation, empathy, and clear communication. Coordinated daily administrative and operational tasks, including financial reporting and system management, while maintaining policy and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
International Institute of Business and Information Technology
Advanced Diploma, Leadership and Management
2020 -
Completed an Advanced Diploma of Leadership and Management in July 2020 at the International Institute of Business and Information Technology in Adelaide.
Australian Pacific College
Diploma, Marketing and Communication
2018 -
Completed a Diploma of Marketing and Communication in July 2018 at Australian Pacific College in Melbourne.
The University of Sydney
Bachelor of Music, Music (Jazz Performance)
2015 -
Earned a Bachelor of Music (Jazz Performance) with completion noted in November 2015 from The University of Sydney.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
Skills
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