Looking for a job

Nino Angelo Palmos

@ninoangelopalmos

Operations leader at Layout Nordic Inc. who improved workflows, SOPs, reporting, and quality control across business functions.

Philippines

Message

At Layout Nordic Inc., I directed day-to-day operations across production, design, HR, finance, accounting, and administration. I improved workflows, SOPs, reporting practices, and quality control processes to strengthen accountability and execution.

At GosuGamers, I managed daily operations for a team of approximately 40 and oversaw gaming and esports workflows for tournament formats, match results, and player and team statistics. Earlier, I managed restaurant operations at Jollibee Foods Corporation and resolved customer inquiries and technical issues at TTEC (Teletech).

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

Layout Nordic Inc.

Oct 2025 - Oct 2026 (1 year)

Directed day-to-day operations across production, design, HR, finance, accounting, and administration. Oversaw workforce planning, resource allocation, and performance management, and developed operational workflows and SOPs.

Operations Management Workforce Planning Resource Allocation Performance Management Process Improvement SOP Development Quality Control Stakeholder Coordination Cross functional Coordination

Operations Team Lead

GosuGamers

Jan 2021 - Oct 2025 (4 years 9 months)

Managed daily operations for a team of approximately 40, including workload allocation, coaching, performance monitoring, and quality reviews. Oversaw gaming and esports workflows for tournament formats, match results, and player statistics.

Team Leadership Work Allocation Coaching Performance Monitoring Quality Reviews Esports Operations Reporting Stakeholder Coordination

Customer Service Representative

TTEC

Oct 2020 - Jan 2021 (3 months)

Resolved customer inquiries and technical issues through clear communication, accurate case documentation, and timely escalation. Collaborated with internal teams on recurring service concerns.

Customer Service Issue Resolution Documentation Escalation Management Collaboration

Assistant Restaurant Manager

Jollibee Foods Corporation

Jul 2018 - Aug 2020 (2 years 1 month)

Managed daily restaurant operations, including team supervision, scheduling, staff training, service quality, and customer experience. Monitored performance and maintained food safety and audit readiness.

Restaurant Operations Team Supervision Scheduling Corporate Trainer Service quality Customer Experience Food Safety Audit Readiness