At E-Max Effect, I respond to customer inquiries across phone, email, and chat, maintaining a 95%+ satisfaction rating and resolving 95% of complaints on first contact. I log interactions in Zendesk and Intercom, follow up with at-risk accounts, and propose FAQ and macro updates based on recurring complaints.
At Phone Accessories Company, I answered product and pricing questions before taking on Store Manager responsibilities, including scheduling staff and supporting sales performance. At the Department of Petroleum Resources (DPR), I handled correspondence and customer records, followed up on unresolved issues, and coordinated requests with internal departments.
