Nina Dobro

Developed and implemented social media strategies to increase reach and engagement across Instagram, TikTok, Facebook, and YouTube. Planned, created, and automated content and managed campaigns.

Coordinated event activities, including organizing appointments and meetings. Conducted research and prepared relevant information for self-directed work.

Handled customer inquiries via email and provided support using Zendesk. Managed pre- and after-sales requests including booking changes, cancellations, and refund procedures.

Planned and implemented a short-term social media campaign to increase brand presence. Developed a consistent branding guide and managed campaign planning, automation, and evaluation.

Provided professional guest service and ensured optimal customer care during events. Supported event organization and coordination to maintain an efficient, customer-oriented flow.

Advised demanding customers on high-quality products and supported selection of exclusive collections. Managed sales, merchandising, and cash register operations with a focus on service and customer satisfaction.

Prepared and served drinks while complying with quality and hygiene requirements. Contributed to a welcoming atmosphere and supported guest satisfaction through attentive service.

B.A. in Retail Design focused on creative spatial design and brand communication to create functional and appealing sales environments.

Completed Abitur at Comenius Gymnasium Düsseldorf.