At BMW Krah & Enders, I handle customer inquiries through the dealership’s digital channels and respond to comments and messages, forwarding requests as needed. I work at the intersection of sales and service, and plan, organize, evaluate, and document my work.
As a freelance content creator, I produce photo and video content for businesses including a cosmetics studio, a restaurant, and a fitness studio. I also create content for my own Instagram channel, which has around 26,000 followers, and edit short-form videos with Premiere Pro and CapCut.
Earlier, I supported customers at Vodafone and DB Fernverkehr, and provided telephone customer service and sales from home. I completed an Applied Online Marketing ManagerAdvanced certificate at ECOMEX BusinessAcademy, covering online marketing strategy, social media and content marketing, SEO/SEA, CRM and marketing automation, AI in online marketing, and e-commerce.
