At Lagos State University, I handled student and faculty support cases using student management software and Google Workspace. I implemented a ticket prioritization system that decreased average response time by 20%.
I also clarified institutional policies for stakeholders and worked with academic advisors on communication strategies. I streamlined escalation guidelines, reducing resolution time for high-priority cases by 15%.
At Grannys Store, I supported customers across phone, email, live chat, and social media. Prompt follow-up and problem resolution helped maintain a 70% customer retention rate, and ticketing system automation decreased average handling time by 10%.
At Lagos Television (LTV), I supported community engagement through public outreach, feedback gathering, research, and document preparation. I hold an M.Sc. in Communication Studies from Lagos State University and have completed customer service training and certification.
