Nimi Thompson

I help businesses turn customers into repeat revenue by bridging the gap between technology and real results, focusing on understanding behaviors and plans that drive retention. I've built client relationship language and partnered on an account manager program that reduced churn and delivered IT training that improved Azure services by 30%.

I resolve support tickets, introduced structured escalation and onboarding documentation, and use data and feedback to shorten time-to-value. I design automated renewal reminders, dashboards and workflows using HubSpot, Zendesk, Zapier and Power BI to increase onboarding completion, satisfaction and growth.