Looking for a job

gemini on mission

@nimisha

Message

I improve client retention, service delivery, and brand operations across B2B and B2C.

India

Message

What I'm looking for

I'm looking for a client success, account management, brand operations, or marketing operations role where I can improve workflows, strengthen customer relationships, manage cross-functional delivery, and drive retention and growth.

I'm currently managing end-to-end brand operations at Ochee’s Bite, leading product development from ideation and market research through launch, packaging, and label design.

Previously at Ants Clan Picture Company, I led client service, account management, digital marketing, content, paid media, and client success teams. I implemented Asana and Salesforce workflows, managed escalations, and helped improve engagement , retention by 50 %.

My experience also includes enterprise event-platform consulting at CVENT, customer account support at American Express, and technical support for McAfee clients at Sutherland Global Services. I bring a practical focus on customer satisfaction, workflow optimization, cross-functional coordination, and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Brand Operations Manager

Current

Ochee's Bite

Jun 2025 - Present (1 year 3 months)

Manage end-to-end brand operations, marketing coordination, and workflow execution. Lead product development initiatives and execute marketing campaigns to improve brand visibility and customer engagement.

Brand Operations Marketing Operations Social Media Management Content Planning Campaign Coordination Market Research Product Development

Client Service HOD / Accounts Manager

Ants Clan Picture Company

Dec 2024 - May 2025 (5 months)

Led cross-functional teams across digital marketing, content, paid media, and client success functions. Implemented workflow systems using Asana and Salesforce, reducing project turnaround time and improving resource allocation.

Asana Salesforce Workflow Optimization Customer Retention Performance Monitoring Resource Allocation Team Leadership

Client Service Executive

Ants Clan Picture Company

Dec 2023 - Dec 2024 (1 year)

Managed B2B client accounts and delivered strategic consultation, improving engagement rates by 50–100%. Reduced client response times by 30% while maintaining a 95% customer satisfaction rate.

Customer Relationship Management Strategic Consultation Retention Strategy Customer Satisfaction B2B Sales

Client Service Associate & Product Consultant

CVENT India

Jan 2022 - May 2023 (1 year 4 months)

Provided strategic guidance to enterprise clients for event planning and platform implementation. Utilized Salesforce CRM tools to manage onboarding, client communication, and workflow coordination.

Salesforce CRM Client Onboarding Communication Skills Workflow Coordination Event Planning Issue Resolution Cross Functional Collaboration

Customer Service Associate

American Express

Mar 2021 - Jan 2022 (10 months)

Managed customer accounts and maintained high customer satisfaction standards. Exceeded sales targets by 15% through effective upselling and cross-selling strategies.

Customer Service Account Management Upselling Cross Selling Billing Disputes Communication Skills Relationship Management

Technical Support Associate

Sutherland

Nov 2019 - Nov 2020 (1 year)

• Provided technical support to APAC and EMEA clients for McAfee antivirus products.
• Maintained 100% customer satisfaction scores for 10 consecutive months.
• Installed software updates and security patches for over 100 clients.
• Increased first-call resolution rates by 25% through remote troubleshooting support.

Technical Support Antivirus Management Cross Selling Customer Service