Nimesh Vegad

Pioneered a centralized feedback mechanism using Slack and Jira through automation, enhancing resolution visibility and reducing feedback resolution time by 14%. Implemented an AI-driven chat solution on product pages, providing users with contextual pre-built prompts and direct data querying capabilities to accelerate insight discovery and enhance self-service efficiency.

Drove Agile/Scrum product development for a mainframe platform serving 2000+ users, delivering 5+ key features that scaled user productivity. Collaborated with stakeholders to define product roadmaps, prioritize backlogs based on business objectives, and identify new features via big data research.

Developed and conducted use cases, analyzed user research and usability A/B testing to discover design opportunities, substantiated feature ideas and evaluated product effectiveness. Performed end-to-end testing in collaboration with Support, Sales, Relationship Management, Compliance, Data Governance teams and other stakeholders reducing churn rate by 15%.

Devised a 3-staged client strategy which improved the efficiency of client identification and onboarding for Desktop, API and Feeds to 98%. Developed a consolidated dashboard for bi-weekly status reporting, enhanced efficacy by 20%.

Completed a Post Graduate Diploma in Business Administration, focusing on key business principles and management strategies. This program provided a strong foundation in various aspects of business operations and decision-making.

Obtained a Bachelor of Commerce degree, gaining comprehensive knowledge in commercial subjects. The curriculum covered essential areas such as accounting, finance, and business management.