At Wolt, I supported users through live chat and voice calls, with tickets as a secondary channel. I handled up to 507 chats in a day and consistently met the 90% customer satisfaction target.
As a self-employed Software Developer and Technical Support provider, I built and shipped websites and Android and iOS apps alongside my role at Wolt.
I also supported users and clients by diagnosing technical problems and fixing them. My background includes electronic device repair, and I’m fluent in English and a native Albanian speaker.
