Looking for a job

Ilsen Shaho

@ilsenshaho

Message

I build web experiences and solve technical support challenges.

Albania

Message

What I'm looking for

I'm looking for an opportunity where I can combine web development, IT support, and graphic design skills, contribute to practical client-focused work, learn new tools, and grow in a fast-paced, collaborative environment.

I'm currently creating marketing materials, packaging concepts, and branded content for a pharmaceutical company, delivering print-ready and digital artwork that aligns with brand and regulatory requirements.

At TOK Digital Agency, I contributed to front-end implementation and testing on real client projects. I worked with WordPress, Elementor, ACF, HTML, CSS, and JavaScript in a mentored agency environment.

I also bring hands-on IT service experience from a phone service center, where I repaired devices, flashed software, programmed phones, diagnosed technical issues, managed sales, and maintained service records.

My background combines C# and C++ programming, web development, graphic design, hardware troubleshooting, and customer support. I enjoy learning new tools and delivering reliable, polished solutions for customers and teams.

Experience

Work history, roles, and key accomplishments

Current

Graphic Designer

Current

Pharmaceutical Company

Created visual assets including marketing materials, product packaging concepts, and branded content for a pharmaceutical brand. Collaborated with marketing and product teams to ensure brand alignment and regulatory compliance.

Graphic Design Branding Print Design Digital Design Marketing Materials

Sales Operator & IT Specialist

Phone Service Center

Provided comprehensive mobile phone servicing including hardware repairs, software flashing, and device programming. Managed sales operations, delivered customer service, and maintained accurate service records.

Mobile Phone Repair Hardware Diagnostics Software Flashing (Battery Software)Sales Operations Customer Service Inventory Management

Customer Support Representative

Insurance Company

Provided professional customer support and assistance regarding insurance-related services and inquiries. Communicated clearly with customers, resolving issues efficiently and maintaining a customer-focused approach.

Customer Service Communication Skills Problem Solving

Web Development Intern

TOK Digital Agency

Gained practical experience in front-end web development within a professional digital agency environment. Collaborated with developers and designers on client projects, contributing to UI implementation and testing.

HTML CSS JavaScript WordPress Elementor ACF Frontend Development UI Implementation Testing

Education

Degrees, certifications, and relevant coursework

Shkolla Profesionale për IT Herman Gmeiner

Vocational Secondary School, Information Technology

Studied core IT disciplines including networking, programming fundamentals, and computer systems, developing a strong technical grounding for professional IT support and development.