Ni MA

Tech Lead in a global project, designing and delivering scalable solutions on Salesforce as well as integrations with external systems. Drove CI/CD, applied best practices, and ensured alignment with business objectives.

Managed day-to-day operations of Salesforce orgs supporting 700+ users of Sales Cloud, Service Cloud, and Account Engagement (Pardot). Handled BAU activities, maintained system health, security, and data integrity.

Designed and implemented automation solutions, standardized and optimized sales operations.

Managed level1/level2 support teams of 10+ engineers working from 5 countries, providing a 24/7 support service for enterprise customers. Assured service level and maintained key customer relationships.

Functioned as company DPO (GDPR Data Protection Officer), Security and Compliance manager, defining IT/Security policies, implementing internal controls.

Led the product integration with teams from India, Germany, US, Australia, and China.

Managed a team of 4 developers, focusing on product management, solution design, and developing go-to-market strategies across Asia, Europe, and America.

Backend software developer for applications managing IA servers and SAN storage.

MSc in Information Science Engineering.

BSc in Automobile Industrial Engineering.