Marwane AIT YAHIA
@marwaneaityahia
Senior Salesforce consultant driving multilingual, omni‑channel CRM transformations.
What I'm looking for
I am a Senior Salesforce consultant with over 8 years of experience designing, deploying, and optimizing Sales Cloud, Service Cloud, Community Cloud and Lightning solutions across international contexts.
I lead projects end-to-end from business analysis and requirements workshops to delivery, UAT and user adoption, with hands‑on experience in advanced configuration, data migration and multilingual data management.
I have implemented omnichannel integrations including Odigo CTI, Powerfront live chat and WhatsApp (Alcmeon), deployed analytics solutions feeding Einstein Analytics, and improved operational efficiency by 15% through process enhancements.
I combine Salesforce certification and Scrum practices with strong stakeholder facilitation, training and cross‑team coordination to ensure solutions deliver measurable business value.
Experience
Work history, roles, and key accomplishments
Senior Salesforce Consultant
Dior
Led strategic Salesforce initiatives (DiorLink, Dior Care, InCountry China, Powerfront, Odigo CTI), delivering integrations and customizations that improved operational efficiency by 15% and ensured successful international rollouts.
Senior Business Analyst
Agefos PME - OPCO EP
Led Salesforce and omnichannel deployments including document management and Community portal implementations, achieving 98% issue resolution during UAT and production support.
Business Analyst - Admin
Eutelsat
Optimized CRM processes and integrations between SAP CRM, MuleSoft, and Salesforce, prioritized system enhancements, and managed data migrations to improve cross-system reliability.
Business Analyst - Admin
TechnipFMC
Deployed and configured Salesforce (Sales Cloud, Chatter, Process Builder) for international teams, delivered training, and resolved critical issues to ensure adoption across Scotland and Singapore.
Salesforce Admin
Schneider Electric
Led migration to Salesforce Lightning and optimized CRM processes with advanced configurations for international users, improving usability and system consistency.
Salesforce Admin
Vedif
Managed data migrations and Salesforce Service Cloud configurations to ensure deliverable quality and improve service processes for internal teams.
Education
Degrees, certifications, and relevant coursework
ESIEA - School of Advanced Computer Science, Electronics, and Automation
Engineering Degree, Computer Science / Electronics / Automation
2012 - 2017
Completed engineering studies in computer science, electronics, and automation at ESIEA, focusing on software and system development for digital solutions.
Lycée Henri Loritz
Preparatory Classes, Preparatory Scientific Studies
2011 - 2011
Completed preparatory classes (classe préparatoire) at Lycée Henri Loritz focusing on intensive scientific coursework to prepare for engineering school entrance exams.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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