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Marwane AIT YAHIA

@marwaneaityahia

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Senior Salesforce consultant driving multilingual, omni‑channel CRM transformations.

France

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What I'm looking for

I seek roles where I can lead end‑to‑end Salesforce projects, drive omni‑channel integrations, mentor teams, and deliver measurable process and efficiency gains in an international, collaborative environment.

I am a Senior Salesforce consultant with over 8 years of experience designing, deploying, and optimizing Sales Cloud, Service Cloud, Community Cloud and Lightning solutions across international contexts.

I lead projects end-to-end from business analysis and requirements workshops to delivery, UAT and user adoption, with hands‑on experience in advanced configuration, data migration and multilingual data management.

I have implemented omnichannel integrations including Odigo CTI, Powerfront live chat and WhatsApp (Alcmeon), deployed analytics solutions feeding Einstein Analytics, and improved operational efficiency by 15% through process enhancements.

I combine Salesforce certification and Scrum practices with strong stakeholder facilitation, training and cross‑team coordination to ensure solutions deliver measurable business value.

Experience

Work history, roles, and key accomplishments

Senior Salesforce Consultant

Dior

Led strategic Salesforce initiatives (DiorLink, Dior Care, InCountry China, Powerfront, Odigo CTI), delivering integrations and customizations that improved operational efficiency by 15% and ensured successful international rollouts.

Salesforce Sales Cloud Service Cloud Lightning CTI Powerfront Data Migration Jira UAT

Senior Business Analyst

Agefos PME - OPCO EP

Led Salesforce and omnichannel deployments including document management and Community portal implementations, achieving 98% issue resolution during UAT and production support.

Salesforce Administration Omni Channel Support Web Services Data Integration Workflows Agile Stakeholder Management

Business Analyst - Admin

Eutelsat

Optimized CRM processes and integrations between SAP CRM, MuleSoft, and Salesforce, prioritized system enhancements, and managed data migrations to improve cross-system reliability.

CRM MuleSoft Salesforce Data Migration Process Improvement Training

Business Analyst - Admin

TechnipFMC

Deployed and configured Salesforce (Sales Cloud, Chatter, Process Builder) for international teams, delivered training, and resolved critical issues to ensure adoption across Scotland and Singapore.

Salesforce Configuration Sales Cloud Training

Salesforce Admin

Schneider Electric

Led migration to Salesforce Lightning and optimized CRM processes with advanced configurations for international users, improving usability and system consistency.

Salesforce Lightning Training Change Management

Salesforce Admin

Vedif

Managed data migrations and Salesforce Service Cloud configurations to ensure deliverable quality and improve service processes for internal teams.

Salesforce Service Cloud Data Migration Data Quality Configuration Lightning Administration QA

Education

Degrees, certifications, and relevant coursework

ESIEA - School of Advanced Computer Science, Electronics, and Automation

Engineering Degree, Computer Science / Electronics / Automation

2012 - 2017

Completed engineering studies in computer science, electronics, and automation at ESIEA, focusing on software and system development for digital solutions.

Lycée Henri Loritz

Preparatory Classes, Preparatory Scientific Studies

2011 - 2011

Completed preparatory classes (classe préparatoire) at Lycée Henri Loritz focusing on intensive scientific coursework to prepare for engineering school entrance exams.