Nilesh G

I am a highly ambitious and results-driven Customer Success Leader with extensive experience in customer success, implementation, and operations. My career has been marked by a proven track record in strategic account management and stakeholder communication, allowing me to deliver value-driven solutions that align with evolving client needs. I thrive in fast-paced environments and have successfully led large teams to improve operational excellence.

In my current role as Assistant General Manager at S2M Health, I lead a team of over 1500 coders, ensuring regulatory compliance and high-quality delivery. My efforts in streamlining operations and fostering a high-performance culture have significantly boosted team productivity. Previously, I have directed client acquisition and growth for strategic accounts at The Purple Squirrel, where I increased customer lifetime value by 25% through personalized engagement strategies.

My experience also includes managing implementation teams and ensuring SLA adherence at Briq, where I improved cross-functional collaboration and project tracking. I have a strong background in technical support, having led Microsoft Dynamics support at Wipro, achieving a 0% attrition rate and a 100% vendor scorecard for three consecutive years. I am passionate about mentoring teams to deliver high-quality customer experiences and driving new business growth through strategic initiatives.