At Citibank Europe PLC, I collaborated with Product, Engineering and business teams on roadmaps and delivery priorities for Open Finance capabilities. I translated regulatory, customer, business and operational requirements into end-to-end solutions.
I improved operational efficiency by 25% through problem analysis, process redesign and sustainable remediation of operational gaps. I also used company-approved AI tools to increase productivity and address business problems.
At Barclays, I led digital service transformation across mobile, online and branch channels, redesigning customer and operational journeys. Earlier, at Accenture, I led techno-functional solution design for digital banking initiatives and established an Analysis Factory team.
